READ MORE: Shopping Guides & Tips | How to Avoid Scams & Online Shopping Problems I ordered some goods online to be collected in store unfortunately I didn't get to the store in time and the order was cancelled by Wilko along with a promised refund within 3 - 5 working days back in to my bank account this was 10th April 2019 I called them on 1st May which in itself was painful due to the call center set up! again I was promised a refund within 3 - 5 days again this hasn't happened! Please Wilko can I have my refund? Impossible to get a refund for an online order There is no need to be humiliated by a person who calls her self manager But proves that is non educated and frustrated person. If the customers are disturbing the staff I would suggest to put in place self check outs. The cherry on the cake was his line: “ never come here again”. He was talking to me pointing his finger at me, and said to write a negative review, no problem. No wonder that the manager that came could barely speak a understable English and was very rude. The supervisor gives me a order “wait here”. I went to the customers service to ask the reason behind as there was no notice on the shelf to say “no ID, no cutlery”. I don’ t buy the cutlery as I am aware that I don’t have my ID. I am wondering why? They did not asked for it a week ago in the same store. After waiting enough at the till, the lady asks for ID. The lowest skilled employees I went to Wilko Stratford to buy a cutlery set as a present.
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